spin ph Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms shall have the meanings assigned below unless the context otherwise requires:

• "spin ph," "we," "us," "our" refers to the operator of the spinph.asia platform, a PAGCOR-regulated online gaming service provider.
• "Platform" means the spinph.asia website, all associated web pages, mobile-optimised interfaces, and any software or services provided by spin ph.
• "Player," "you," "your" refers to any individual who accesses, registers with, or uses any service offered on the spin ph Platform.
• "Account" means the registered player account created on the spin ph Platform following successful completion of the registration process.
• "Real-Money Balance" refers to funds deposited by a Player into their Account that are available for wagering and withdrawal.
• "Bonus Balance" refers to promotional funds credited by spin ph that are subject to wagering requirements before becoming withdrawable.
• "Wagering Requirement" means the total amount of eligible wagers a Player must place before Bonus Balance funds may be converted to withdrawable Real-Money Balance.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body responsible for licensing and supervising gaming operators in the Philippines.
• "KYC" means Know Your Customer — the identity and age verification process required under Philippine law and PAGCOR regulations before a Player may withdraw funds.
• "AML" means Anti-Money Laundering compliance obligations under the Philippine Anti-Money Laundering Act and its implementing rules.
• "Prohibited Player" means any individual who is under the age of 21, is a resident of a jurisdiction where online gambling is prohibited, or is self-excluded from the spin ph Platform.

2. Acceptance of Terms

By accessing the spin ph Platform, creating an Account, making a deposit, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions in their entirety, along with:

• The spin ph Privacy Policy, available at /privacy-policy;
• The spin ph Responsible Gaming Policy, available at /responsible-gaming;
• Any specific rules, conditions, or restrictions applicable to individual games, tournaments, or promotions as published on the Platform at the time of participation.

These documents are incorporated by reference and form part of the binding agreement between you and spin ph. In the event of any conflict between a promotion-specific rule and these Terms & Conditions, these Terms & Conditions shall prevail unless the promotion's terms explicitly state otherwise.

3. Eligibility & Age Verification

3.1 Minimum Age

Real-money gaming on the spin ph Platform is strictly restricted to individuals who are 21 years of age or older at the time of registration. This requirement is mandated by PAGCOR's licensing conditions and the laws of the Republic of the Philippines. spin ph does not permit, and will not knowingly facilitate, gambling by persons under the age of 21.

3.2 Jurisdictional Eligibility

The spin ph Platform is operated under PAGCOR supervision and is intended for use by residents and legally present individuals within the Philippines. Players are responsible for determining whether their access to and use of the Platform is lawful in their jurisdiction. spin ph accepts no liability for any Player who uses the Platform in breach of applicable local laws.

3.3 Responsible Declaration

By registering an Account, you declare that:

• You are at least 21 years of age;
• You are acting on your own behalf and not on behalf of a third party;
• You are not registered on any self-exclusion register maintained by spin ph or PAGCOR;
• The funds in your Account are not proceeds of criminal activity;
• You are not an employee, contractor, director, agent, or relative of any such person, of spin ph, any game provider, or PAGCOR where such participation may constitute a conflict of interest.

4. Account Registration & KYC

4.1 One Account Per Player

Each Player is permitted to hold only one registered Account on the spin ph Platform. The creation of multiple accounts — whether using different names, email addresses, mobile numbers, payment methods, or device identifiers — constitutes a serious violation of these Terms & Conditions and may constitute fraud. spin ph reserves the right to close all duplicate accounts and forfeit associated balances.

4.2 Accurate Information

When registering, you must provide accurate, current, and complete information. This includes your legal full name as it appears on your Philippine government-issued ID, a valid and accessible email address, a Philippine mobile number registered to you, and your date of birth. Providing false information during registration or at any subsequent point constitutes a material breach of these Terms & Conditions.

4.3 KYC Verification

Prior to processing any withdrawal, spin ph is required under PAGCOR regulations and Philippine AML law to complete a Know Your Customer verification. You may be required to submit:

• A clear photograph or scan of a valid Philippine government-issued identification document (e.g., PhilSys ID, passport, driver's licence, UMID, SSS ID, or PRC ID);
• Proof of address (e.g., utility bill, bank statement, or barangay certificate dated within the last three months);
• Proof of ownership of any payment method used for deposits (e.g., a screenshot of your registered GCash name matching your Account name);
• Any additional documentation reasonably requested by spin ph's compliance team.

Failure to provide satisfactory KYC documentation within a reasonable period may result in suspension of withdrawal privileges or account closure. spin ph will retain KYC records in accordance with applicable Philippine data retention laws.

4.4 Account Maintenance

You are responsible for keeping your Account information up to date. Changes to your registered email address or mobile number must be requested through spin ph's customer support and will require identity re-verification. spin ph is not liable for any losses arising from your failure to maintain accurate contact information.

5. Account Security

You are solely responsible for maintaining the confidentiality of your spin ph Account login credentials, including your username and password. You must not share your credentials with any third party. spin ph staff will never request your password through any communication channel.

Any activity conducted through your Account, whether or not authorised by you, is your responsibility. If you suspect unauthorised access to your Account, you must notify spin ph's support team immediately at [email protected] or via live chat. spin ph will take reasonable steps to secure your Account upon receiving such notification.

6. Deposits & Payments

6.1 Accepted Payment Methods

spin ph accepts deposits via the following methods: GCash, PayMaya, BPI Online, BDO Online, Metrobank, UnionBank, and selected over-the-counter (OTC) payment partners including 7-Eleven and Cebuana Lhuillier. Accepted payment methods may change from time to time and the current list will be displayed in your Account's deposit section.

6.2 Minimum Deposit

The minimum deposit at spin ph is ₱100 (Philippine Peso). There is no maximum deposit limit, though individual payment providers may impose their own transaction limits independent of spin ph's platform.

6.3 Currency

All transactions on the spin ph Platform are conducted in Philippine Peso (PHP / ₱). Deposits made in foreign currencies will be converted at the prevailing exchange rate applied by the relevant payment provider. spin ph does not guarantee any specific exchange rate and is not responsible for currency conversion differences.

6.4 Player-Owned Payment Methods

You may only deposit using payment methods registered in your own name. Third-party deposits — that is, payments made from an account or wallet belonging to another person — are strictly prohibited. Any deposit identified as originating from a third-party account will be reversed where possible and may result in account suspension pending investigation.

6.5 Deposit Fees

spin ph does not charge fees on deposits. However, your payment provider (e.g., your bank or GCash) may impose transaction fees in accordance with their own terms. spin ph is not responsible for any charges levied by third-party payment processors.

7. Withdrawals

7.1 Eligibility to Withdraw

Withdrawals are available to Players who have completed KYC verification and whose Real-Money Balance exceeds the minimum withdrawal threshold. Players with outstanding wagering requirements on Bonus Balances must satisfy those requirements before the relevant funds become withdrawable.

7.2 Minimum Withdrawal

The minimum withdrawal amount is ₱100. Requests below this threshold will not be processed.

7.3 Processing Times

spin ph targets the following withdrawal processing times, though these are not guaranteed and may be subject to delays during peak periods or compliance review:

• GCash / PayMaya: Approximately 15 minutes, 24 hours a day, 7 days a week;
• BPI / BDO / Metrobank / UnionBank (online banking): 1–3 hours during business hours;
• OTC methods: 1 business day.

7.4 Withdrawal to Same Method

Withdrawals will, where possible, be processed to the same payment method used for the most recent qualifying deposit. This is a standard AML control measure. Where this is not possible, alternative withdrawal methods may be arranged through the spin ph support team subject to additional verification.

7.5 Withdrawal Verification

spin ph reserves the right to perform additional identity and fraud checks before processing any withdrawal, particularly for amounts above ₱50,000 or where unusual account activity is identified. Verification requests must be completed within 7 days or the withdrawal request may be cancelled and the funds returned to the Player's Account balance.

8. Bonuses & Promotions

8.1 General Bonus Terms

All bonuses and promotions offered by spin ph are subject to specific terms and conditions published alongside each offer. General conditions applicable to all spin ph bonuses include the following:

• Bonuses are available to registered, verified spin ph Players only;
• Each promotion specifies eligible games — wagering on excluded games does not count toward wagering requirements;
• spin ph reserves the right to modify, suspend, or cancel any bonus or promotion at its sole discretion, with reasonable notice where possible;
• Bonus abuse, including but not limited to creating multiple accounts to claim a bonus more than once, using wagering strategies designed to artificially fulfil wagering requirements with minimal risk, or providing false information to qualify for a promotion, will result in bonus forfeiture and may result in account closure;
• spin ph reserves the right to withhold or reverse bonus funds and associated winnings where there is a reasonable basis to believe a bonus has been claimed fraudulently or in bad faith.

8.2 Welcome Bonus

spin ph's welcome bonus is available to new Players on their first real-money deposit. Specific match percentages, maximum bonus amounts, eligible games, and wagering requirements are displayed in the active promotion at the time of deposit. The welcome bonus is a one-time offer and may not be claimed more than once per Player, household, IP address, or device.

8.3 Wagering Requirements

Bonus funds credited to your Account are subject to a wagering requirement. The applicable wagering multiplier for each promotion is stated in the promotion's specific terms. Until the wagering requirement is fully satisfied, Bonus Balance funds may not be withdrawn. If you request a withdrawal while a wagering requirement remains outstanding, the Bonus Balance and associated winnings may be forfeited.

9. Gaming Rules

9.1 Game Integrity

All games offered on the spin ph Platform — including but not limited to live dealer games, RNG slots, sports betting markets, bingo, and online sabong — operate in accordance with the applicable rules published by the game provider and by spin ph. All RNG-based game outcomes are certified by independent technical auditors and are not subject to manipulation by spin ph or its staff.

9.2 Published RTP

The theoretical Return to Player (RTP) percentage for each game is published either in the game's information panel or on the relevant game provider's documentation. spin ph does not guarantee that any individual Player will achieve the published RTP during any given session, as RTP is a statistical long-run average.

9.3 Malfunction Voids Play

In the event of a technical malfunction, software error, or game interruption, spin ph reserves the right to void the affected game rounds and return the relevant stakes to Players' Accounts. Where a malfunction has resulted in an erroneously displayed winning outcome, spin ph is not obligated to honour that outcome and any related payout may be reversed.

9.4 Sports Betting

Sports betting markets on spin ph are subject to the specific sporting rules applicable to each event type. Where results are subject to official confirmation, spin ph will settle bets in accordance with the officially confirmed result from the governing body of the relevant sport. spin ph reserves the right to suspend betting markets, adjust odds, or void bets where integrity concerns are identified or where market errors have occurred.

10. Prohibited Conduct

The following conduct is strictly prohibited on the spin ph Platform. Violations may result in account suspension, account closure, forfeiture of balances, and may be referred to PAGCOR or Philippine law enforcement authorities where applicable:

• Providing false identity information or impersonating another person during registration or KYC;
• Creating more than one Account or assisting another person in creating an account for the purpose of claiming bonuses or circumventing restrictions;
• Using software, bots, automated tools, artificial intelligence, or any mechanism to gain an unfair advantage in games or sports betting markets;
• Engaging in or attempting any form of collusion, match-fixing, or coordinated play designed to manipulate outcomes;
• Attempting to use the Platform to launder money or to process funds derived from criminal activity;
• Exploiting software bugs, technical errors, or pricing mistakes without reporting them to spin ph immediately;
• Engaging in any conduct that interferes with the proper operation of the Platform or damages spin ph's systems, reputation, or relationships with providers;
• Using the Platform from a jurisdiction where doing so is illegal.

11. Responsible Gaming

spin ph is committed to promoting responsible gambling and minimising the risk of gambling-related harm. Under PAGCOR's licensing conditions, spin ph is required to maintain and enforce a responsible gaming programme, which includes the following player tools available within every spin ph Account:

• Deposit limits: Daily, weekly, and monthly deposit limits configurable by the Player;
• Session time limits: Automatic notifications and session termination after a specified period;
• Loss limits: Optional limits on net losses over a defined time period;
• Cooling-off periods: Temporary account suspension from 24 hours to 6 weeks;
• Self-exclusion: Permanent or long-term exclusion from the Platform (minimum 6 months).

Self-exclusion requests will be processed within 24 hours of receipt. Once a self-exclusion is in place, spin ph will make reasonable efforts to prevent the excluded Player from accessing the Platform. Excluded Players must not attempt to circumvent the exclusion by creating new accounts. Doing so constitutes a violation of these Terms & Conditions.

For further support, visit our Responsible Gaming page, which contains details of Philippine-based support organisations and PAGCOR's responsible gaming resources.

12. Account Suspension & Closure

12.1 Closure by Player

A Player may close their spin ph Account at any time by contacting support. Prior to closure, all pending withdrawal requests will be processed in accordance with normal procedures. Any remaining Real-Money Balance will be paid out after completion of KYC verification.

12.2 Suspension or Closure by spin ph

spin ph reserves the right to suspend or permanently close a Player's Account at its sole discretion where:

• The Player is found or suspected to have provided false information during registration or KYC;
• The Player has violated any provision of these Terms & Conditions;
• Suspicious activity consistent with fraud, money laundering, or bonus abuse is identified;
• The Player is identified as a Prohibited Player (under 21, self-excluded, or otherwise ineligible);
• spin ph is required to do so by PAGCOR directive or applicable Philippine law;
• Continued account operation would expose spin ph to legal, regulatory, or reputational risk.

12.3 Balance on Closure

Where an Account is closed by spin ph as a result of a violation, the Real-Money Balance may be withheld pending investigation. Where a violation is confirmed, the balance may be forfeited in accordance with PAGCOR's guidelines. Bonus Balances are forfeited upon Account closure in all circumstances.

13. Intellectual Property

All content on the spin ph Platform — including but not limited to the spin ph brand name, logo, design elements, game graphics, software, text, and data — is the property of spin ph or its licensed content providers and is protected by applicable Philippine and international intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial gaming purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the spin ph Platform without the express written consent of spin ph.

14. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, spin ph's aggregate liability to any Player for any claim arising out of or in connection with their use of the Platform shall not exceed the total net deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.

spin ph shall not be liable for:

• Any loss of profits, revenue, data, or business opportunities arising from use of or inability to use the Platform;
• Technical interruptions, delays, or data loss arising from circumstances beyond spin ph's reasonable control including force majeure events, telecommunications failures, or government action;
• Losses resulting from a Player's failure to comply with these Terms & Conditions;
• Errors made by third-party payment providers in processing deposits or withdrawals;
• Any gambling losses, which are an inherent risk of participation and are the sole responsibility of the Player.

Nothing in these Terms & Conditions limits or excludes spin ph's liability for fraud, wilful misconduct, or any other liability that cannot be limited or excluded by Philippine law.

15. Disputes & Governing Law

15.1 Dispute Resolution

In the first instance, any dispute, complaint, or claim arising out of your use of the spin ph Platform should be submitted to spin ph's customer support team via live chat or by email to [email protected]. spin ph commits to acknowledging complaints within 48 hours and providing a substantive resolution response within 14 days.

Where a dispute cannot be resolved directly between the Player and spin ph, it may be escalated to PAGCOR through PAGCOR's consumer complaint process. PAGCOR's published guidance on player dispute procedures is available through PAGCOR's official channels.

15.2 Governing Law

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines. Any legal proceedings arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

16. Amendments to These Terms

spin ph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they could reasonably affect a Player's rights or obligations — spin ph will provide at least 7 days' prior notice via a prominent notice on the Platform and, where practicable, by email to registered Players.

Your continued use of the spin ph Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must stop using the Platform and may close your Account by contacting support.

The date at the top of this page reflects the most recent revision. Earlier versions of the Terms & Conditions may be requested from support for reference purposes.

17. Contact Information

For any questions, complaints, or correspondence regarding these Terms & Conditions, the spin ph Platform, or your Account, please contact us through the following channels:

• Email: [email protected] (responses within 48 hours)
• Live Chat: Available 24 hours a day, 7 days a week, accessible from any page on the spin ph Platform
• Website: spinph.asia

For regulatory enquiries or to escalate a complaint to PAGCOR, please refer to PAGCOR's official website and complaint procedures. spin ph will cooperate fully with any PAGCOR investigation or inquiry.